Policies

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ON ARRIVAL

You will receive our full policy and consent by email. To expedite your check-in process, please have these forms printed and signed. If you are not able to print them, we have printed forms available. 

We require government identification, which will make a copy of for documentation.

APPOINTMENTS

Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the Spa so that we can be sure to accommodate your schedule.

If you are running late, we will do everything possible to accommodate you. Please be aware that if you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee may apply. Any cancellation or reschedule made less than 24 hours will result in a cancellation fee ( Cancellation fee is not negotiable or refundable, Fees are not carry over future appointments). The amount of the fee will be equal to 100% of the reserved services.

We will do our very best to reschedule your service for another time that is convenient for you. We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.

No Exceptions, we reserved this time and date especially for you.

You will be charged the full service price for missing your appointment without any notice.

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. At Divine Secrets Beauty & Spa there are NO EXCEPTIONS to the no-show/no-call Policy. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Please note, we do not offer refunds on Services, Gift Cards and Products.

PROGRESS PHOTOS

We take progress photos of all our clients for face or body treatments to consult about your changes. There will photos taken before treatment, during treatment, and after treatment. Photos ARE NOT put on Divine Secrets' Social Media sites without consent from client.

CANCELLATIONS

Should you need to cancel or change the date of your appointment, we request a minimum of 48 hours’ notice. In the case that 48 hours is not given for a cancellation, but more then 24 hours, you will be charged $50 per service. In the case that 24 hours notice is not given for a cancellation you will be charged full price of the service. NO EXCEPTIONS!

PRICING

All prices are subject to change at the discretion of management.

GRATUITIES

Tipping is left to the discretion of our clients. Tips cannot be added to credit card charges

METHODS OF PAYMENT

We accept Visa, MasterCard, Discover as well as cash or debit cards and personal checks. There is a 4% Processing fee for All credit card payments.

FEES

Any returned check will result in a bank service charge plus the face amount of the check to be paid before any other services can be rendered.

There is a 4% Processing fee for All credit card payments.

WALK-INS

We welcome walk-in customers, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual appointment.

CONFIRMATIONS

As a courtesy, we send text and/or email to confirm your appointments a business day prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

RETURNS OR REFUNDS

There are no refunds or exchanges on any products, apparel, services or already rendered services. All Sales are Final.

CHILD CARE

We apologize in advance, we cannot accommodate children at the time being. Please make appropriate arrangements for your child care prior to your visit.

CELLPHONES

No Cell phones are allowed in treatment areas.